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Product market fit
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How to test your unique value proposition- the concierge service.

You've interviewed potential customers. You understand their emotions. Now, you can begin. But hold on – that doesn’t mean rolling up your sleeves and spending the next eleven months coding.

KEY TAKEAWAYS

  • Before you build a platform, it's wise to quickly and cheaply test your underlying offer;
  • To do this, you can build a basic landing page that describes what you do;
  • Then, send qualified traffic to it and see how people respond.

Your unique value proposition is the next thing to test.

You need to know whether the thing you do – or the thing you're proposing to do – really resonates with who you're chasing. Ideally, you want to do this while spending as little as possible. Often, the best way to test your unique value proposition is to create a simple homepage that basically says: "This is what we do. If you want it, click a button and do the next step."

What you're looking for is: will people click the button and do the next thing?

For example, with Lexoo, we started out with just a basic homepage and a form. The form said: "Tell us about your legal problem, and a lawyer will get back to you shortly." That was it. Very simple.

The next step is to drive people to that page.

Remember on the lean canvas we made assumptions about our channels? You might have said "I'll use Google Ads, I'll use Facebook ''. Now is the time to start testing these to see how viable they are. With Lexoo, we bought some pay per click (PPC) traffic and had 40 people fill out the form. Daniel, the co-founder, would then get on the phone with them and find the right lawyer through his contacts – doing it all manually. This is what we mean by the 'concierge service'. We're proving the model, and learning as much as possible from these first interactions.

The concierge service isn't supposed to scale.

 Obviously, as we started to get more people filling out the form it didn’t scale. Daniel himself doesn't scale. So you start thinking, "How can I make this scale?" In the beginning you might get an intern. Soon, the intern starts to not scale – but you can start to see parts you can automate. "Every day, the lawyer sends a quote to me and I'm filling out a little Word doc. Why don't I automate that process, and just automatically send an email to the person?" We learned, for example, that if you could get the quotes within 24 hours, they were more likely to take on the lawyer. So we started looking at ways to encourage the lawyers to get their quotes back within 24 hours.

During the concierge phase, you're constantly learning and gradually growing.

There's no ‘big bang’ moment when you suddenly go ‘now scale up’. You don't suddenly switch from the concierge to a properly coded platform. Going slow and giving your early users the best possible experience makes sure that everything is in place for when you do start to 'turn the tap' all the way.

Useful links

  • Beyond Landing Pages: Five Ways to Find Out if Your Idea Is Stupid – by Laura Klein.
  • Opt-in Pages That Convert: How to Build Them Now – by Brian Clark.

Written By

Dharmesh Raithatha

Product coach and former Chief Product Officer at Forward

Dharmesh has extensive product leadership, venture and board level experience at early, growth and large-scale consumer, mobile and b2b tech businesses. He has hands-on sector experience across many verticals including ecommerce, marketplaces, consumer, mobile, social, UGC and gaming. Dharmesh was the founding partner at Forward Partners and Chief Product Officer, helping the fund and venture Studio grow to over £130million in AUM and eventually IPO'ing in 2021. He has also founded 2 tech startups with 1 exit and now focusses on coaching product leaders, helping founders find product market fit and scaling their product organisations and sitting on the boards of product led companies.

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